If you are using MyAchilles, either as a Buyer or a Supplier, you will have received an invitation with instructions on how to set up your account for the first time.
MyAchilles allows users to create an account using an email username and password, or via Sign in with Microsoft. Accessing MyAchilles using Microsoft Single Sign-On (SSO) may depend on the policy of your organisation.
Signing in with your username and password
Enter the username and password that you created when registering with MyAchilles and select ‘Sign in’
You can also select the checkbox next to ‘Keep me signed in’ to reduce the number of times you are asked to enter your password.
If you are encountering login issues when signing in using your username and password there is a link to reset your password on the MyAchilles login page.
To reset your password select ‘Forgot your password?’ and follow the steps outlined.
Please note, you cannot use the ‘Forgot your password?’ process to reset a password for a Microsoft Single Sign-On account.
Single Sign-On using Microsoft
If your organisation allows you to use Single Sign-On through Microsoft you will be able to access MyAchilles using the same username and password that you use to log in to your work account.
To sign in, use the ‘Sign in with Microsoft’ button and use your existing Microsoft Office credentials to access your account.
If your organisation has not yet enabled Single Sign-On with Microsoft and you would like to use this option, please speak to your internal IT department. They will need to ensure that your organisation is using Microsoft Office 365 and Microsoft Entra to manage user identities. They will also need to make sure that MyAchilles is authorised to connect to your Microsoft identity provider tenant.
There are several benefits to Microsoft Single Sign-On:
- It eliminates the need to re-enter your credentials and recall your password.
- Improved security – benefit from Microsoft account management and security features
- Simplified and more secure account administration – leavers from your organisation will automatically lose their access to MyAchilles
If you are using MyAchilles as a Buyer organisation it is possible to enforce use of Microsoft Single Sign-On for your users. If your internal IT department would like to do this, please advise them to contact your Achilles account manager. There are a few steps they will need to complete.
More information on Microsoft Single Sign-On can be found from Microsoft on the following link: https://learn.microsoft.com/en-us/microsoft-365/enterprise/azure-integration?view=o365-worldwide
Signing into Achilles Insights
If you are subscribed to Achilles Insights, you will automatically be signed in when you login to MyAchilles. Please see the separate user guide for details on how to access and use Achilles Insights.
If your organisation has the Insights option available but you are unable to access this product, please contact your Achilles Account Manager.
Multiple organisations and roles
You may have access to MyAchilles via multiple buyer/supplier organisations’ subscriptions. If this is the case, you will be invited to choose from available organisations as you enter the system.
If you have access as a Buyer and Supplier you will also be prompted to choose between the two platform views.
Further help
If you require further help, please contact us or find your local office here.