Access Supplier Profiles by clicking on Supplier names in Search results, or from other locations such as Following Notifications and Analytics dashboards. Supplier Profiles provide access to all data held about each Supplier in one place. Suppliers also advertise themselves on this page with marketing text and their social media links. Third-party reports are available to download.
At the top of the Supplier Profile, you will find the Achilles ID for that Supplier, any Identification Number held for them, their Registered Name, their web address and then details of their Primary Business Contact.
Qualification and Compliance
For Buyers on higher-level subscription packages with access to the Qualification and Compliance features, badges will appear next to the company name. These statuses can also be used in Search.
Compliance
This is a status calculated automatically by Achilles based on the Supplier’s data and status. Compliance models are set up with specific Buyers and Networks, using bespoke rules. Once activated the indicator will show Compliant, Partially Compliant or Not Compliant (unless further customised). When you click on the indicator you will see any Compliance Models you have set up listed. Each can be expanded to see the data that is considered and the value held for each against the Supplier. An indicator will also be shown for StartBANK Risk Filter for Buyers in that Network.
Qualification
This feature allows Buyers to tag Suppliers as Qualified, Conditionally Qualified, Not Qualified or Under Assessment. The status is not visible to Suppliers, only to the Buyer organisation making the selection. Note that some Buyer organisations have customised Qualification and will see different options.
When you click on the indicator you will see a list of Qualification statuses and comments entered by your organisation. If you click on the edit button you can add a qualification status of your own. An expiry date can be added for the status, and it is also possible to upload supporting documents.
Internal ID
For Buyers who have set up an internal ID field for Suppliers, this will be shown underneath the Achilles ID under the company name. There is an edit pencil to input these codes. Internal IDs are commonly used to match Achilles data to records held in separate ERP systems. Please contact your Account Manager if you would like more information about using ERP numbers.
Actions Menu
Full Questionnaire
The ‘View Questionnaire’ button will be active if there is a published version available to Buyers. Clicking through will open the full questionnaire as completed by the Supplier. The landing page shows a list of the available sections; click through to see details. You can choose to download either the whole questionnaire or individual sections.
Communications History
Clicking on ‘View Communications’ will show you a list of the most recent action-related emails sent to the Supplier organisation by Achilles. This allows you to see when reminders were sent out to update data and so on. Some emails are hidden from this list, such as those related to Request Information Event invitations.
Follow/stop following this supplier
Using this menu entry will add the Supplier to your Followed Suppliers list (or remove if already on). See the Supplier Search article for more information on the Followed Suppliers function.
Overview Tab
Achilles Sustainability Score
The ESG-focused Achilles Sustainability Score distils Achilles’ Supplier assessment to facilitate comparison and risk tracking. Using questionnaire responses and financial data from third-party sources, the score considers environmental, social and governance (ESG) factors, as well as financial data. For Suppliers, the Achilles Sustainability Score drives continuous improvement as they discover areas where they can improve and see how they stack up against their peers. For Buyers, the Achilles Sustainability Score enables them to identify supply chain risks, to improve the environmental and social performance of their business, and to identify reputation threats.
- The overall score is shown in the circular dial on the left, and each of the sub-categories in the bars on the right. The overall score is a simple average of the sub-category scores.
- Each category is scored between 0 (low sustainability/high risk) and 100 (high sustainability/low risk).
- There are adjacent grey lines that show the average scores across all Suppliers.
- Click on a category bar to see strengths and weaknesses identified for each.
Five colour bands are used to indicate risk levels from green through amber to red.
Suppliers only receive an Achilles Sustainability Score when they are signed up for more comprehensive assurance and thus provide sufficient data. This means normally that only Suppliers who are Silver, Silver+, or Gold subscribers for at least one Network are scored. They must also have at least three component scores to have an overall Achilles Sustainability Score.
A significant score deduction is made when the Supplier’s questionnaire data has expired. The initial deduction occurs at 12 months after last publication, and the next at 24 months. This helps ensure that the score is driven by up-to-date data, and also incentivises Suppliers to update.
Please Note: The Achilles Sustainability Score is not available for Suppliers and Buyers who are only in the StartBANK Network.
Custom Scores
On top of the default Achilles Sustainability Score, we offer Buyers/Networks the ability to configure their own bespoke scores. The algorithms will be developed with Achilles, drawing on the full range of data we hold against Suppliers, including Buyer-Specific Questions. The Achilles Sustainability Score and its components can be used as part of custom scores.
The scores will be shown as an overall rating and components. Clicking on the components exposes the individual scored data points and the data point held for the Supplier. If you are interested in adding Custom Scoring, please speak to your Account Manager.
Risk Levels
This module is only available for Buyers in specific Networks and will only show data for Suppliers who are covered by its scope. It displays risk ratings and provides download links for Financial, Cyber Security and Watchlist Screening.
- The Financial risk level shows when there is a Credit Risk rating/score available for the Supplier. The overall risk level is shown in the dial. Click through to access more detail and a full Credit Report (if available). These ratings/scores are sourced via API from our third party partners including Creditsafe and Informa.
- The Cyber Security risk level is shown when there is a cyber score available for the Supplier from our partner Orpheus. To help understand and reduce the cyber risk in the supply chain, Achilles is sharing Cyber Risk Ratings with Suppliers and Buyers. Suppliers have access to full reports showing where issues have been identified.
- The Watchlist Screening dial shows when Achilles has screened the Supplier in question with our partner LSEG (London Stock Exchange Group), and when your subscription entitles you to receive this data. Watchlist Screening checks whether companies and their key executives/investors are subject to international sanctions, legal proceedings and similar. The dial shows green (very low risk) when the Supplier was screened and no red flags were raised. The dial shows red (very high risk) when a flag has been raised. Click on the dial to see details of what was flagged and to download a report compiled from LSEG (formerly Refinitiv, acquired 2021).
- The Health and Safety dial shows a calculation of the Supplier’s performance in this area based on questionnaire responses. It uses the same calculation methodology as the Achilles Sustainability Score, and you can click through to see strengths and weaknesses.
Documentation and Certification
This module firstly shows whether the Supplier has declared certified and up-to-date Management Systems in the published version of their questionnaire.
The second element shows whether key certificates uploaded by the Supplier are in date, soon to expire or expired. Click on View All to see a full list.
- Each document is shown with its expiry/validity date (where available)
- An indicator shows whether each is out of date (red), close to expiring (amber) or fully up-to-date (green).
- Download the document using the icon on the right.
- Note that the Summary of Accounts documents are treated differently as they do not have specific expiry dates – instead they are shown amber 21 months after end of the financial year, and red 24 months afterwards.
- In addition to the individual statuses for each document there is an overall status for the Supplier’s documentation. This is the lowest common denominator of the individual statuses.
ECIX Ratings
Only available in certain Networks, these risk ratings are calculated by Achilles partner ECIX. They cover Criminal, Cybersecurity and Privacy risks, and are graded A-D. There is also an overall rating using the same scale. Use the download button to see the full PDF report and methodology.
Achilles Memberships
This module shows which Network/Community subscription the Supplier has purchased and whether their data is up-to-date. Underneath each membership badge you will find indicators showing whether the Supplier has an up-to-date Questionnaire, whether they have a subscription that is at the correct membership level, and whether their subscription is valid.
Performance Feedback
On the right of the screen, you will see a panel entitled Performance Feedback. This is a feature that allows your organisation to leave reviews of your experience working with different Suppliers. The details of the review are only visible to other users within your organisation, but the anonymised average overall scores are visible to other organisations. The ratings are given out of five stars. The factors available to review are:
- Planning and Delivery
- Product and Service Quality
- Health and Safety
- Environmental
- Commercial Management
A comment can be left against each of these ratings. These comments will only be visible to other users within your organisation. You are also invited to enter a contract name, time-period of the project, contract value and products & services reviewed.
Audits
This module shows on the right of the screen when the Supplier has undergone an Audit or has a Watch List Screening report available.
Click on More Details for full audit information. The most recent Audit’s summary data will be shown. You can switch to other Audits using the drop-down at the top of the screen.
- Download Report: On the top right-hand corner of the Audit Summary page, click to download the full Audit report.
- Key details: Including report type, ID, Date, Expiry and Assessment Outcome (note Assessment Outcome is highlighted as red, amber or green).
- Audit Details: Further details on the audit outcomes, including any scores.
- Non-Conformances and Findings tabs: Only displayed when there are non-conformance issues or positive findings/observations raised against the Audit.
Non-conformances and the follow-up Corrective Action Plans submitted by Suppliers are only made available for audits which run this scheme. The system allows Suppliers to demonstrate that they have addressed problems found and Achilles can update the audit outcome accordingly once it has approved evidence submitted. Without this workflow, Buyers need to wait until the next annual audit to see whether the Supplier has made progress.
The basic sequence of Non-Conformances from detection through to resolution is as follows. For certain Networks the Corrective Action Plan is entered by Achilles on the Supplier’s behalf:
As a Buyer you will only see the Action Plan and evidence submitted once Achilles has reviewed these. Documents containing confidential information will also be hidden from Buyers.
Please note that the Non-Conformance process varies for some audit programmes. Please see separate documentation for a full description.
Company Tab
The Company tab provides more information about the Supplier organisation. At the top of the page is any marketing material and social media links that the Supplier has provided. Below that you will see details of the company location, incorporation number, registration and key personnel. Further data on the company is available in the full questionnaire and in Supplier Search.
Sub-tabs are available for specific Networks for Workforce Breakdown (employee counts by category for Nordic Suppliers), Tax Status (Norwegian VAT payment status) and Corruption Perception Index (Transparency International CPI scores for countries the Supplier operates in).
Products & Services Tab
This tab shows the product and service codes that the Supplier has registered with Achilles. If the Supplier is in multiple Networks, you will see the codes selected in each in separate sections.
Governance Tab
This shows details of key certification and policies the Supplier has provided details of. This includes management systems and insurances.
Carbon Tab
Available for Suppliers who have provided sufficient data, this tab shows their progress towards ‘Net Zero’. Scopes 1-3 emissions are covered. Scope 1 refers to emissions from sources that an organisation owns or controls directly. Scope 2 covers emissions caused indirectly and come from where the energy it purchases and uses is produced. Scope 3 covers indirect emissions from the Supplier’s value chain.
Performance Tab
Where the Supplier has sufficient data, you will see a Performance tab with Financial and Health & Safety sub-tabs. These show key indicators for these areas in chart and/or table form. The financial data will often be sourced from our third-party financial data providers.